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Security

Learn about our access conditions, spectator obligations, emergency information...

At the entrances and inside the circuit, access or permanence will be prohibited to people who:
 
  • Access the venue without a valid ticket to enter it.
  • Do not occupy the seats of the class and place that correspond to the title of access to the premises that they have or maliciously access unauthorized areas.
  • Do not show the title at the request of the security forces and bodies and of any employee or collaborator of the organizer.
  • Introduce, carry or use any kind of weapon or object that could produce the same effects, as well as flares, firecrackers, explosives or, in general, flammable, smoking or corrosive products.</ li>
  • Have containers for drinks or food, which are made of glass, metal, wood, ceramic or similar.
  • Try to Introduce, display or create banners, flags, symbols or other signs with messages that incite violence, racism or xenophobia.</b >
  • Carry alcoholic beverages, toxic drugs, narcotics or psychotropic substances or are under their influence.< /li>
  • They are under the influence of alcoholic beverages, toxic drugs, narcotics or psychotropic substances.
  • Engage in the conduct described as violent, racist, xenophobic or intolerant in Law 19/2007
  • Actively participate in altercations, brawls, fights or public disorder
  • Those who with their attitude endanger or cause inconvenience to other spectators or users.
  • Throw objects on the track.
  • Disrupt in an unauthorized manner on the track.
  • Sing songs that incite violence, terrorism or aggression.
  • Introduce any type of animal or pet. (except guide dogs as established in RD 3250/1983).
 
Objects not allowed
 
  • WEAPONS OR ANY ELEMENT THAT MAY BE USED AS SUCH AT THE JUDGMENT OF THE ORGANIZER
  • ALCOHOLIC BEVERAGES IN ANY TYPE OF PACKAGING
  • BEVERAGES OR FOOD OF ANY KIND IN METALLIC, GLASS, CERAMIC OR WOODEN CONTAINERS REGARDLESS OF THE CONTENT
  • CONTAINERS WITH GAS
  • PYROTECHNIC, EXPLOSIVE OR SMOKE DEVICES
  • DRUGS OR SIMILAR
  • BANNERS THAT INCITE VIOLENCE OR THAT HAMPER THE VISIBILITY OF THIRD PARTIES
  • DOGS OR ANY OTHER ANIMALS
  • FOLDING CHAIRS OR TENTS
  • FOODS THAT REQUIRE A KNIFE FOR CONSUMPTION
 
Conditional objects
 
  • TRAVEL BAGS ONLY SPORTS AREA. MUST BE REGISTERED
  • ELECTRONIC EQUIPMENT ONLY SPORTS AREA. THEY MUST CHECK FUNCTIONING AND JUSTIFY.
  • MUSICAL INSTRUMENTS MUST HAVE PRIOR AUTHORIZATION, BY GROUPS AND IDENTIFIED
  • VMP AND BICYCLES ONLY SPORTS AREA. MUST HAVE VISIBLE AUTHORIZATION.
  • SUNSCREEN SPRAY ALLOWED ONLY IF NON-FLAMMABLE
  • UMBRELLA. THE BOTTOM OF THE MAST CANNOT BE ACCESSED, THE OTHER MUST NOT DISTURB OTHER USERS
  • FLAGS. THE MAST PART WILL BE MADE OF FLEXIBLE PVC
  • UMBRELLA. WITH PRONOUNCING METALLIC TIP ARE NOT ALLOWED. THE REST YES.
 
Objects are allowed
 
  • MOTORCYCLE HELMETS
  • NON-PROFESSIONAL IMAGE CAPTURE EQUIPMENT (AS CONSIDERED BY THE ORGANIZATION) AND FOR PRIVATE USE
  • CONTAINERS INTENDED FOR BABY FEEDING (JUSTIFIED)
  • BABY STROLLERS. MUST NOT BLOCK ANY EVACUATION ROUTE, STAIRCASE OR THIRD PARTY SPACE
  • GUIDE DOGS
  • CRUTCHES IN PEOPLE WITH PARTIALLY REDUCED MOBILITY
  • NON-ALCOHOLIC BEVERAGE CONTAINERS IN PLASTIC CONTAINERS WITH CAPS
  • ICE
  • FOODS IN CONTAINERS NOT PROHIBITED. SANDWICHES, SNACKS, SLICED FOODS, SLICED FRUIT
  • BEACH COOLERS. MAXIMUM SIZES 50X50X50 CM
  • BAGS OR BACKPACKS. MAXIMUM 45X20X33 CM
  • PLASTIC TABLEWARE
  • Carry an entrance ticket issued individually, as a multiple ticket, as a season ticket or any other title that authorizes those interested to access the circuit, except in free events.</li >
  • Occupy the seats of the class and place that corresponds to the entrance tickets they are carrying, without invading the areas designated for other purposes.
  • Keep your entry ticket until you leave from the sports venue, presenting it at the request of any employee or collaborator of the organizer, as well as to the State Security Forces and Bodies.
  • Respect the smoking banin closed establishments intended for shows and recreational activities in accordance with current regulations.
  • Compliance with the requirements or conditions of access and admission established in general by the company and made known by means of visible posters placed in the places of access.</li >
Video surveillance area
As a security measure, users of the facilities may be recorded by means of closed television circuits in the vicinity of the sports venue, at its entrances and inside them.
Records
The users of the facilities may undergo personal searches as well as their bags or backpacks aimed at verifying the obligations contained in the access conditions by qualified private security personnel and/or members of the FFCCSE
  • UNE ISO 22320:2013 CERTIFICATE
At the Circuit there is an emergency plan that is activated if circumstances require it. The installations are protected with adequate means of detection, alarm and extinction. In addition, the staff of our staff is trained for emergencies and it is part of their job to help you in such a case.
  • FIRE BUTTON
  • 24-HOUR EMERGENCY TELEPHONE CIRCUIT: 96 2525222 EXT. 25222
  • GVA 112 EMERGENCIES
  • NOTIFY ANY EMPLOYEE
  • CALL FOR HELP IMMEDIATELY
  • IF YOU KNOW HOW THE EXTINGUISHERS WORK, AND THE FIRE IS IN THE OUTBREAK PHASE, USE THEM
  • IF NOT, TRY TO REMOVE ANY MATERIAL THAT IS CLOSE TO THE FIRE AND CAN BURN.
  • EXIT THE PREMISES BY CLOSING ALL DOORS AND WINDOWS, THUS PREVENT SMOKE AND FIRE FROM SPREADING MORE QUICKLY. (without blocking them)
  • NOTIFY AND VACATE THOSE PEOPLE WHO MAY BE INITIALLY AFFECTED BY THE FIRE.
  • BEFORE OPENING A DOOR. TOUCH IT, IF IT’S HOT DO NOT OPEN IT, THERE IS FIRE BEHIND IT.
  • NEVER GO OUT ON STAIRS WHERE THERE IS SMOKE
  • NEVER USE ELEVATORS
IN CASE YOU GET TRAPPED IN A ROOM
  • IF THE AREA IS FLOODED WITH SMOKE, GET AROUND Crawl AND PLACE A WET CLOTH ON YOUR NOSE AND MOUTH.
  • PREVENT THE SPREAD OF FIRE AND SMOKE BY CLOSING THE DOORS. COVER THE SLOTS WITH CLOTHS, PREFERABLY WET.
  • ASK FOR HELP TO REPORT YOUR SITUATION, IF YOU DON’T HAVE THE MEANS, LOOK FOR AN OUTSIDE WINDOW WHERE TO BE SEEN.
  1. PROTECT the scene of the incident, since after an accident the cause that originated it can continue and endanger more people (fire, electric shock, etc.), distancing the injured person , cutting off the current, shutting off the gas, etc.
  2. WARNING, and asking for help.
  3. HELP, if you have knowledge of first aid, if you don’t, don’t move him, and, if he is conscious, reassure him that the emergency teams are on their way
  • When you hear the sirens or the paging message: get up and leave the building or bleachers, do not waste time collecting personal items. stay calm and walk, don’t run, to the nearest exit.
  • Close doors and windows without locking them.
  • Don’t push others, there’s plenty of time. Take special care on the stairs, hold onto the handrail to avoid falling or causing others to fall.
  • Help out those who have the most difficulty
  • If exceptionally there is smoke on the evacuation route, walk crouched down and place a damp cloth on your nose and mouth.
  • UNDER NO CONCEPT WILL YOU USE THE ELEVATOR.
  • FOLLOW THE INSTRUCTIONS OF THE EVACUATION TEAM PERSONNEL AT ALL TIMES.
  • ALSO USE THE EMERGENCY EXITS. (that is, the closest even if it is not the usual one)
  • Once at the exit, go to the organized meeting point and report any absences or accidents inside.
  • In local evacuation from your building, go to the nearest meeting point. (minimum 15 meters away).
  • In general evacuation of the entire circuit go to your vehicle in the car park outside the circuit.
  • Once at the meeting point:
    • Don’t leave until told to.
    • Collaborate with the alarm teams to maintain order.
    • Report any absences you have detected.
    • Try to calm down those who are upset.

Devolución entradas compradas en taquilla

Rellena todos los campos del formulario para poder realizar tu solicitud de devolución, recuerda tener a mano el localizador de la compra y las entradas físicas para poder digitalizarlas y enviarlas.

  • La devolución será UNICAMENTE de las entradas que se adjunte en las imágenes cargadas.
  • El importe será devuelto en la cuenta bancaria que se indique en el formulario adjunto.

Fill in the fields to request a refund. Remember to have the purchase reference and the image of the tickets to be able to send them.

The refund will ONLY be for the tickets you upload in the images.
The amount will be refunded to the bank account you indicate in the form.

* Los formatos admitidos para la carga de las capturas de las entradas son jpg, png y pdf / The supported formats for uploading screenshots of tickets are jpg, png and pdf.

Devolución entradas digitales

Rellena todos los campos del formulario para poder realizar tu solicitud de devolución, recuerda tener a mano la eferencia de la compra que encontrarás en las entradas.

  • La devolución será integra de todas las entradas que componen la compra, no es posible la devolución parcial.

Fill in the fields on the form to request your refund, remember to have the purchase reference, which you will find on the tickets.

The refund will be for all the tickets that make up the purchase, partial refunds are not possible.
The amount will be refunded to the card/account with which the payment was made.

Inscripciones e información